Dear hardworking professional,
I'd like to take a moment to personally thank all of Transportation Safety Apparel's customers for their continued business. Serving you has been a pleasure, and we appreciate all the feedback you've given us over the years. If you're new to Transportation Safety Apparel, welcome. I promise you the best products and personal service in the industry, guaranteed.
Having been in the public safety apparel business for more than 20 years, I understand what you need in your work garments: long-lasting construction, comfort, affordability, and of course, safety standards. You can rely on every item TSA sells, because all our products have been independently certified by a third party here in the United States, no unreliable in-house or international certifications.
Take a moment to browse our website. Many of these items were designed specifically to solve problems you told us you faced, for example, we're particularly proud of our Sleeveless V-Neck Tees. When employees of large waste company told us how they often ripped out the necks and sleeves of their work shirts in order to stay cool, we devised the Sleeveless V-Neck Tees to provide them with the necessary cooling factor while maintaining a professional appearance.
Also, check out the ANSI Class II Anti-Static Safety Vest. When we learned of the potential hazards of static electricity build-up for aviation workers who worked closely with large amounts of fuel, we created a new ANSI-compliant safety vest with a polyester/carbon oxford blend material that neutralizes static electricity. Fabric is FR, idea for Recyclers.
You'll find hundreds of other products on our website. If we don't have it, we'll find it for you. We will work with you on large orders, so call us for volume pricing.
In short, TSA is here for you. If you have any questions, comments, or suggestions, please don't hesitate to let us know. We look forward to serving you in 2009!
Sincerely,
John Trimble
FREQUENTLY ASKED QUESTIONS
What are my payment options when placing an order on the website?
You may use one of several major credit cards to pay for your online purchases. We currently accept Mastercard, Visa, and American Express. Sorry, but we do not accept cash, checks, wire transfers, or CODs (Cash on Delivery) for any website purchases.
What are my shipping options?
Transportation Safety Apparel offers the following UPS shipping options:
• UPS Standard Ground
• 3-Day Select
• 2nd Day Air
• Next Day Air Saver (you will receive the package by 3:00PM)
• Next Day Air A.M. (you will receive the package by 10:30AM)
We ship orders on normal business days (Monday through Friday), excluding government holidays. Sorry, but we currently do not ship orders on Saturdays or Sundays. If you choose either of the Next Day Air arrival services, we must receive your request before 1:00PM Eastern Time in order for it to ship the same day. All orders using the other methods (UPS Standard Ground, 3-Day Select, or 2nd Day Air) will ship the same day after the order was received.
Freight charges applied at check out are estimated charges for standard, ground shipping through UPS only. Orders shipping to Alaska, Hawaii, or to any international destination will incur additional shipping/handling charges, which will be applied at time of shipment. If you need any further information, please call us toll free at 866 304-7189.
The customer assumes all risk of loss for shipped products. Please double-check your personal information before submitting your order. Inaccurate ordering information (such as billing or shipping addresses that are wrong or incomplete) may result in delays. Products can not be shipped to incomplete addresses.
What is your return policy?
All products from TSA are backed by a 100% Satisfaction Guarantee. If you are not completely satisfied with a product, TSA will exchange or refund the purchase within 30 days of the sale date. ALL NON-DEFECTIVE RETURNS WILL INCUR AN 18% RESTOCKING FEE. There is no restocking fee on defective products returned in exchange for the exact same product. Also, there are NO RETURNS ON SALE ITEMS.
You will be responsible for all shipping and insurance charges on returns unless otherwise indicated. We highly recommend that you insure your package. If you choose not to insure your package, and we do not accept the return, you will be responsible for any losses or damages.
All returns must be in like-new condition and must include any necessary components (such as manuals and accessories) to be accepted. Additional charges may be assessed for items with missing components. For items that we verify to be defective, we will reimburse you for your original shipping expense. Upon our acceptance of the merchandise, the purchase price minus the 18% restocking fee will be credited to your credit card. Your refund will be issued within 14 business days from the date accepted your returned product.
Do you match competitors' pricing?
Yes. At TSA, we're dedicated to bringing you the lowest prices in the industry. However, if you do find a lower-advertised price on the same item from another company, we will gladly match their price if the following conditions are met:
• The competitor's name and website or publication must be given to
Transporation Safety Apparel at the beginning of the transaction
• The price(s) are current, dated, and nationally advertised
• The item(s) in question must be an exact match
Price matching will not be met if the competitor is advertising a special offer or promotion, including rebates, mail-in offers, free-with-purchase offers, limited quantity offers, bundled promotions, and special financing.
Are there any restrictions on purchasing items from this website?
Yes. For safety considerations, TSA restricts the sale of selected products such as, but not limited to, embroidered and screen-printed products. When you place an order for these products, you officially affirm to us that you are authorized to make such a purchase, and that you are in compliance with all local, state, and federal laws. As a precaution to protect the public, please understand that we may verify employment of any person ordering such items. We apologize for any inconvenience this may cause.
Please call our Customer Service Department at 1-866-304-7189 for complete details on any of our items that warrant such a restriction.
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TERMS & CONDITIONS
Shipping
We offer the following UPS shipping options:
• Next Day Air A.M. (by 10:30 AM)
• Next Day Air Saver (by 3:00 PM)
• 2nd Day Air
• 3-Day Select
• UPS Standard Ground
Shipped and Home Delivery products:
You may have your product shipped or delivered to your home via one of our available shipping or home delivery options. We ship orders on normal business days, which are Monday through Friday excluding government holidays. Weekend shipment of orders is not currently available. For our Express Air service (i.e. next business day arrival), your order must be completed before 1 p.m. Eastern Time in order for it to ship the same day. Orders requesting our other shipping methods will ship within 2 business days from when the order was completed. Please note that your order may require products to be shipped from separate warehouses, so you may receive multiple deliveries to complete your order.
Freight charges applied at check out are estimated charges for standard, ground shipping through UPS only. Orders shipping to Alaska, Hawaii, any international destination, or to military bases may incur additional shipping/handling charges, which will be applied at time of shipment. TSA does not pay duties or taxes on international orders. We cannot ship to PO Boxes, so please be sure to provide a physical shipping address. If you need any further information, please call us toll free at 866 304-7189.
You assume all risk of loss for shipped Products. Order information such as billing or shipping address that is inaccurate or incomplete may result in delays. Products can not be shipped to incomplete addresses.
Privacy
We realize that customers are concerned about how the information they provide online will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience.
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes.
Payment Options
We accept the following forms of payment for your online purchases: MasterCard, Visa, and American Express. We are unable to accept cash, checks, C.O.D. orders and wire transfers for any website purchases.
Limitations and exclusions
We reserve the right to change Product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, domestic sales only. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance. If you are purchasing Products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. We will not ship to foreign locations. Warranties for exported Products may vary or be null and void. If you are purchasing Products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. We will not ship to foreign locations. Warranties for exported Products may vary or be null and void.
Errors on our website or printed materials
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged.
Return and Exchanges
you're not completely satisfied with a product, TSA will gladly exchange or refund the purchase within 30 days of the sale date. ALL RETURNS WILL INCUR AN 18% RESTOCKING (There is no restocking fee for defective product returned in exchange for the exact same product).
NO RETURNS ON SALE ITEMS.
You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to your credit card or a mail refund check will be issued for a purchase made with a gift card as the sole payment method. Allow 14 days (not including delivery time for mail refunds) from when we accept your returned Product for the processing of your credit. Additional charges may be assessed for Products returned with any missing items such as manuals and/or accessories. For Product that we verify to be defective, we will reimburse you for your original shipping expense on the Product that you return or exchange.
Guarantee
If your not completely satisfied, simply return it within 30 days of purchase and we’ll make it right.
Price matching Guarantee
Find a lower advertised price from another store with the same item in stock, and we'll gladly match their price. Price matching does not apply to special offers or promotions, including rebates, mail-in offers, free-with-purchase offers, limited quantity offers, bundled promotions and special financing.
Copyright Notice
All content on this site is the property of Transportation Safety Apparel or its content suppliers and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.
Restrictions on the Sale
TSA restricts the sale of selected products such as, but not limited to, embroidered and screen printed products. Please call our Customer Service Department at 1-866-304-7189 for more details. When you place an order for products that are subject to any legal restrictions, you warrant to us that you are authorized to make such purchase, and you are in compliance with all local, state and federal laws concerning same. As a double check to protect the public, please understand that we may verify employment of any person ordering such items. We apologize for any inconvenience this may cause.
Transportation Safety Apparel, 14B Cardinal Road, Hilton Head, SC 29926
© 2008 Transportation Safety Apparel. All Rights Reserved.
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